Youth Services Coordinator
Please see details about this opening below. To apply, click here for the application.
A successful Youth Services Coordinator understands the importance of building effective working relationships across multiple systems and has a proven track record of success working with the young adult population. The Youth and Resource Coordinator will collaborate with vocational staff to provide individualized support and career guidance as well as oversee all activities and services for young adults, ages 18-30. This individual will also work to enhance young adult engagement and support their long-term success as well as collaborate with the Economic Opportunity Coordinator and Outreach Specialist to build and manage relationships with educational and training organizations to expand their career pathway. The Youth Services Coordinator will introduce young adults to known and vetted resources to resolve specific barriers and assists participants in navigating barriers around employment such as education, housing, and legal services. This individual will work closely with the program participants to provide connections to direct services to support the long term stability and success of each individual.
Who We Are
The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the GreenLight Fund, the Pew Charitable Trust, and the Nonprofit Finance Fund. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.
Who You Are
- You come to CEO with a Bachelor’s Degree, it is preferred that you have a Master’s Degree.
- You have at least three years of relevant experience working with young adults and experience working with incarcerated or formerly incarcerated individuals as well as experience deescalating tense situations.
- It is preferred that you come with some experience in workforce development, experience with grant management and competence on Motivational Interviewing Competency Assessment (MICA)
- You are someone who takes accountability and accepts ownership for outcomes and consequences of one’s behavior.
- You have attention to detail/quality and can adheres to CEO structures and processes. You can ensure work product is consistent, accurate, and thoroughly documented.
- You are customer focused and can demonstrate respect, fairness, patience, and efficiency to participants, employees and others to problem-solve and satisfy their needs with the resources available.
- You are a problem solver and can demonstrate the ability to identify and/or anticipate a problem, analyze the situation, offer and/or seek assistance in order to identify solutions, and when appropriate - decide on and implement a course of action.
- You are a relationship builder - you build rapport and cooperation with persons inside and outside of CEO through interpersonal understanding. Maintains a network of contacts that can provide information and assistance.
- You are resilient and can work effectively under pressure and at a sustained pace, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or opposition.
- You are results oriented - you are dedicated to achieving personal, team and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning.
- You come to CEO with some experience as an analytical thinker and have the ability to take into account and analyze various points of view and pieces of data to form a perspective appropriate to a particular context.
- You have worked on coaching and development and have the ability to use Motivational Interviewing techniques as appropriate to provide guidance and feedback to help participants strengthen specific knowledge/skills areas.
- You can multi-task and have the ability to move seamlessly among any number of prioritized tasks and functions, as required.
- You are good at targeting messages to your audience and are able to ascertain the priorities of a particular individual or group and craft persuasive written or verbal communication given those priorities.
These responsibilities are representative, but not all-inclusive, of the responsibilities of this role:
Career Pathways Support
- Provides information and support to participants regarding access to GED programs, vocational training, certification classes, and other opportunities to strengthen resumes and further careers
- Collaborates with additional members of CEO’s program team, including job coaches, job developers, and retention specialists, to support job searches and educational activities for participants
- In collaboration with internal staff, ensures participants are progressing toward individualized career goals after participant has been placed into full-time employment
- Establishes relationships with community building organizations serving justice involved youth, presenting CEO’s programs and services to groups and individuals
- Develops and enhances relationships with organizations who provide services and resources that meet the needs of the participants; provides information and support to participants regarding access to these resources
- Maintains a circle of communication with participants, CEO staff, and partners using a variety of channels including social media
- Acts as a single point of contact for young adults in CEO’s program
- Meets with young adults to address specific challenges and provides guidance on life skills/employment readiness
- Coaches participants on how to navigate through CEO’s programs and services, empowers participants to self-navigate through CEO, and follows up with participants who miss meetings or work to resolve barriers to employment
- Build confidence of participants in CEO’s programs and services and in their own career progress
- Uses Motivational Interviewing (MI) to elicit change talk and to strengthen participants’ internal motivation to change
Supportive Services Coordination
- Connect program participants to resources within Alameda County
- Develop an organizational system to manage distribution of supportive services; track and report updates as needed
- Distribute and manage supportive services for participants who are dealing with transportation and other barriers to employment
- Attend local events and meetings in the reentry community within the area, building relationships with organizations offering participant support
- Perform other duties as assigned
- Manage CEO Oakland Interns
Youth Services Coordination
- Oversees all activities and services for young adults, ages 18-30
- Uses Salesforce to monitor and manage young adult progression through CEO’s program
- Meets regularly with CEO staff to discuss participant progress toward career goals
- Collaborates with program staff to meet annual young adult participant goals as set by site leadership
- Employs trauma informed youth development practices to provide necessary behavioral interventions
- Implements re-engagement strategies and assists with re-engagement efforts of participants who have gone MIA
- Collaborates with national management to pilot and implement young adult specific innovations for the Oakland office
- Maintains accurate and thorough files for participants
Compensation and Benefits
The salary range for this position is$45,000/ annually. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer. We recognize that salary is a part of the overall compensation package and are happy to provide health, dental, 401k, and professional development opportunities to our staff.
We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.
More About Us
We welcome diversity and highly encourage applications from people of color and people with convictions. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.