Supportive Services Specialist

Please see details about this opening below. To apply, click here for the application.

The Opportunity
Our San Jose team is hiring a passionate, resilient, and social justice-minded Supportive Services Specialist to assist our program participants in navigating barriers around employment such as education, housing, and legal issues. The Supportive Services Specialist will work closely with the program participants to provide connections to direct services to support the long term stability and success of each individual.

Who We Are
The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the Federal Social Innovation Fund, the Edna McConnell Clark Foundation, Robin Hood Foundation, and Rockefeller Foundation. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually

Who You Are

  • Committed to and passionate about working with justice-involved individuals and come to CEO with 1-2 years of related experience
  • Are a people-person and love to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths
  • Pride yourself in your ability to communicate effectively and develop trusting relationships with individuals of varying backgrounds and experiences
  • Have experience identifying and assessing client needs, determining potential resources or supports, and connecting clients to these; you’re knowledgeable about the social services system with the ability to make connections within this space as needed
  • Are comfortable travelling outside of the office and attending local events
  • Recognize the value of continuous communication, connecting with colleagues when work overlaps and raising challenges that arise for the group troubleshooting
  • Take pride in your ability to juggle multiple priorities to deadlines
  • Preferably have a Bachelor’s degree in behavioral psychology or criminal justice

The Nitty Gritty
Key responsibilities of the Supportive Services Specialist include but are not limited to:

  • Develop procedures to manage and implement the Prison to Employment Initiative at CEO San Jose
  • Manage and support the grant requirements and implementation for the organization
  • Identify and develop strategies to optimize the grant’s administration process
  • Prepare monthly records for all grant related activities
  • Manage participant progress within the Prison to Employment Initiative at CEO San Jose
  • Meet with participants regularly to understand and support their progress towards their employment goals; connect them to trainings to enhance skills
  • Connect program participants to resources within the Santa Clara County
  • Develop an organizational system to manage distribution of supportive services; track and report updates as needed
  • Distribute and manage supportive services for participants who are dealing with transportation and other barriers to employment
  • Ensure participants are navigating the program with fidelity and success
  • Maintain participant confidentiality and privacy by protecting participant personal information
  • Track and report participant progress in Salesforce and other required systems
  • Intake and Data management within the grant partner software system
  • Attend local events and meetings in the reentry community within the area, building relationships with organizations offering participant support
  • Perform other administrative duties as assigned

Perks and Benefits
The compensation for this position is $50,000. We also offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff. CEO is also dedicated to ongoing staff development and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

More About Us
CEO is a diverse team working to advance economic opportunity for people returning home from incarceration. We welcome diversity and highly encourage applications from people of color and people with convictions. Learn more at ceoworks.org.

CEO is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.