Outreach and Retention Specialist
Please see details about this opening below. To apply, click here for the application.
CEO is looking to hire an Outreach and Retention Specialist who will serve as the face of the organization within New York State’s Department of Corrections and Community Supervision and Community Based Organizations(CBOs), developing and deepening relationships with parole officers(POs), providing them with information about our work, and building their commitment to referring a strong pipeline of participants for our programs. The outreach portion of the role consists of meeting with parole officers, recruiting program participants, and leading presentations about our program and offerings. This individual’s retention duties are to build strong and trusting relationships with participants once they have obtained employment; strategically manage their caseloads and balancing the needs of individual participants with organizational needs to achieve programmatic outcomes.
Who We Are
The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the GreenLight Fund, the Pew Charitable Trust, and the Nonprofit Finance Fund. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.
Who You Are
- You come with demonstrated commitment to CEO’s mission and interest in working in a fast-growing and results-oriented nonprofit environment
- You come to CEO with 1-3 years of relevant experience.
- It is preferred that you are bilingual (Spanish)
- You have strong time management and prioritizing skills.
- It is preferred that you have a Bachelor’s degree (ideally with a focus in criminal justice, public administration, psychology, social work, or a related liberal arts field)
- You come with experience providing feedback and guidance to help participants or constituents strengthen their knowledge and skills
- You have the ability to take into account and analyze various points of view and data to form a perspective appropriate to a particular context
- You come to CEO with strong communication skills and can you “flip the script” to adapt to the styles, needs, and demands of different audiences.
- The ideal candidate for this role understands the importance of strong customer relationship management and achieving programmatic outcomes
- You enjoy supporting and motivating people to achieve short and long-term goals
- You have the ability to ascertain the priorities of a particular individual or group and craft persuasive written or verbal communication given those priorities
Responsibilities of the Outreach and Retention Specialist include but are not limited to:
- Maintaining and strengthening relationships with parole officers (POs) and community based organizations(CBOs)s
- Meeting with POs, facilitating program referrals for prospective participants, leading presentations about our service offerings, and sharing feedback with about participants progress at CEO.
- Identifying strategies to recruit 18-25 year old potential participants through observation and experimentation
- Keeping participants engaged in the labor force for twelve months once they’ve secured a full-time position and distributing retention incentives
- Engaging participants which includes: maintaining frequent contact and spending time in the field with participants.
- Connecting participants with educational and vocational opportunities and providing participants with continued life skills education
- Advocating for participant needs with parole officers.
- Holding accountability for maintaining and documenting the status of the relationship with participants, POs and CBOs in CEO’s case management system (Salesforce).
Compensation and Benefits
The salary range for this position is $40,000/annually In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer. We recognize that salary is a part of the overall compensation package and are happy to provide health, dental, 401k, and professional development opportunities to our staff.
We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.
More About Us
We welcome diversity and highly encourage applications from people of color and people with convictions. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.