Outreach and Retention Specialist
Please see details about this job opening below. To apply, click here for the job application.
CEO is looking to hire an Outreach and Retention Specialist who will serve as the face of the organization within New York State’s Department of Corrections and Community Supervision and Community Based Organizations, developing and deepening relationships with parole officers, providing them with information about our work, and building their commitment to referring a strong pipeline of participants for our programs. They meet with parole officers, facilitate program referrals for prospective clients, lead presentations about our service offerings, and share feedback with parole officers about participant progress at CEO.
The Outreach and Retention Specialist also keeps participants engaged in the labor force for twelve months once they’ve secured a full-time position. Methods of engagement include maintaining frequent contact and spending time in the field with participants, connecting participants with educational and vocational opportunities, providing participants with continued life skills education, advocating for participant needs with parole officers, and distributing retention incentives to participants.
The ideal candidate for this role understands the importance of strong customer relationship management and achieving programmatic outcomes, and holds themselves accountable for maintaining and documenting the status of interactions and milestones to support CEO in understanding participant progress.
Who We Are
The Center for Employment Opportunities (CEO)Opens a New Window. provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. Since 2009, CEO has gained support to expand its programs through government, nonprofit, and private organizations including the Federal Social Innovation Fund, the Edna McConnell Clark Foundation, Robin Hood Foundation, and Rockefeller Foundation. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.
What You Bring
- You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
- You must be able to travel throughout the area, stand for long periods of time, and walk up and down stairs
- You have strong time management and prioritization skills
- You’re a people person and are comfortable conducting outreach
- You pay particular attention to the needs and priorities of a particular individual or group and craft persuasive written or verbal communication given those priorities
- You have experience providing feedback and guidance to help clients or constituents strengthen their knowledge and skills
- You’re able to take into account and analyze various points of view and data to form a perspective appropriate to a particular context
- You preferably have a bachelor’s degree (ideally with a focus in criminal justice, public administration, psychology, social work, or a related liberal arts field)
- You come to CEO with 1-3 years of relevant experience
- You’re preferably bilingual in English and Spanish
Key responsibilities of the Outreach and Retention Specialist include but are not limited to:
- Develops strategies to recruit justice involved individuals
- Recruits formerly incarcerated and sentenced individuals to participate in CEO's employment program by conducting outreach to and engaging justice and community based partners
- Makes daily presentations to bureaus and other referral sources
- Captures detailed reports describing daily activities, outreach efforts, and interactions with justice and community based partners
- Maintaining frequent contact with participants
- Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals
- Providing participants with continued life skills education and relevant resources
- Advocating for participant needs with parole officers and other constituencies
- Distributing retention incentives to participants
- Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
- Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants
Compensation and Benefits
The salary for this position is $40,000. We also offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.
More About Us
CEO is a diverse team working to advance economic opportunity for people returning home from incarceration. We welcome diversity and highly encourage applications from people of color and people with convictions. Learn more at ceoworks.org.
CEO is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law.