Intake Specialist

Please see details about this job opening below. To apply, click here for the job application.

The Opportunity

CEO is looking to hire an Intake Specialist / Peer Navigator who will serve as the face of the organization and key representative to our justice partners in San Diego (including corrections and community supervising departments and other criminal justice and community partners). This position will develop and deepen relationships with jails and prisons, parole officers, probation officers, and additional partners, providing them with information about our work and building their commitment to referring a strong pipeline of participants for our programs as well as support, motivate, and coach our participants by sharing their learnings and practices that improve engagement and retention with CEO.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.

Who You Are

  • You’re deeply dedicated to social justice and perhaps are already working in the re-entry field
  • You consider yourself to be a people person with the ability to lift morale and present content in a way that’s exciting and engaging to participants
  • You’re inspirational and passionate about helping individuals become the best version of themselves
  • You’re able to learn and convey program content quickly and accurately using your excellent communication skills and flexibility to change up your style to ensure participant understanding
  • You’re comfortable with providing the feedback and support necessary to facilitate the development of participant knowledge and skills
  • You have the ability to identify and/or anticipate a problem, analyze the situation, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • You take other perspectives into account when analyzing problems and thrive working within a team
  • You’re able to work effectively under pressure, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or opposition
  • You’re self-motivated and diligent as you hold yourself accountable to deadlines, even in the face of adversity
  • You’re highly organized with top notch time management skills and the ability to juggle multiple priorities seamlessly or ask for support with prioritization when needed
  • You’re very comfortable learning new technologies that an organization adopts/implements
  • You’re bilingual in English/Spanish (preferred not required)

The Nitty-Gritty 

Key responsibilities of the Intake Specialist include but are not limited to: 

  • Serve as the face of the organization, providing an overview of the CEO program to potential participants and guests
  • Assist participants with their intake documents, classes scheduling, and orientation
  • Keep a detailed and organized intake filing systems for each participant, ensuring accurate information is entered in CEO’s data system (Salesforce)
  • Keep Parole Officers in the loop regarding individual participant progress
  • Collaborate with other internal departments and from all justice referring partners to gather information and promote special projects
  • Completion of forms, documents, and correspondence with governmental entities performed in an accurate and timely manner
  • Develop an understanding of the functions and responsibilities of all Vocational Services and Transitional Jobs
  • Connect participants to Homeless Court Services team for free legal aid services
  • Assist participant to research any open legal cases that may qualify for Homeless Court

Compensation and Benefits

The salary range for this position is $40,000 - 42,000. We also offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff. CEO is also dedicated to ongoing staff development and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

More About Us

CEO is a diverse team working to advance economic opportunity for people returning home from incarceration. We welcome diversity and highly encourage applications from people of color and people with convictions. Learn more at ceoworks.org.

CEO is an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status or any other category protected by federal, state or local law

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

Please click here to apply.