• Facilitate group parenting skills sessions three days a week
• Counsel participants individually as needed.  Counseling may include participant’s partners and /or children.
• Provide conflict management, both through own efforts and through referrals to CEO’s contracted mediation service as needed.
• Encourage and assist participants in setting and achieving long-term and short-term goals.
• Observe and document the interaction between participants and their partners and/or children, as well as their interaction with other participants in groups.
• Track participant progress through other CEO programs and record all contacts (personal and by telephone) in the Salesforce System.
• Assess client’s needs and refer clients to appropriate services.
• Conduct evening group sessions as needed for participants employed or unable to attend daytime groups and/or activities.
• Maintain case records and document all activity in our database, Salesforce.com
• Perform other job-related duties and responsibilities as may be assigned from time to time.

 

Essential Performance/Process Goals

• Successfully engage fathers in the parenting curriculum
• Enter 100% of class notes and participant interaction summaries into Salesforce.com

• Accountability – Committed to deliver and account for measurable high-quality, timely and cost-effective results; accepts ownership for outcomes and consequences
• Attention to Detail/Quality – Adheres to CEO structures and processes and ensures work product is consistent, accurate, and thoroughly documented
• Customer Focus – Demonstrates respect, fairness, patience, and efficiency to participants, employees and others to problem-solve and satisfy their needs with the resources available
• Problem Solving – Ability to identify and/or anticipate a problem, analyze the situation, offer and/or seek assistance in order to identify solutions, and when appropriate, decide on and implement a course of action
• Relationship Building – Builds rapport and cooperation with persons inside and outside of CEO through interpersonal understanding and maintains a network of contacts that can provide information and assistance
• Results Oriented – Dedicated to achieving personal, team and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning
• Resilience – Works effectively under pressure and at a sustained pace, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or opposition

 

Job-Specific Competency Statements

• Group/team facilitation -Helps a group define and/or achieve its goals and objectives through guiding an engaging and inclusive process to reach conclusion

• Cross-cultural sensitivity – Is aware of and open to learn about varied cultures and populations, with an instinct to empathize and learn rather than judge
• Interpersonal Skills - Uses a variety of techniques, as appropriate, to connect with others to build positive relationships
• Creativity/innovation - Envisions new ideas that transcend traditional approaches and practices to move work forward

Management has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and management reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.