The Job Coach Outreach Specialist (JCOS) is CEO’s key representative to Parole/Probation Officers.  The JCOS effectively promotes CEO’s services outside the organization in person and ensures these communications reflect positively on CEO. The JCOS, through early intervention and appropriate support services, is devoted to helping participants stay focused and motivated while working on transitional job sites and on their efforts to obtain permanent employment.

• Report to assigned the Department of Corrections and Community Services (DOCCS) bureaus on scheduled days, at the scheduled times
• Recruit formerly incarcerated/sentenced individuals to participate in CEO’s employment program
• Build positive relationships with criminal justice partners
• Make presentations to referral sources, as assigned
• Using CEO’s specified criteria, perform initial screening of all referrals to ensure program eligibility
• Coordinate with Intake staff regarding all new referrals
• Interact with other CEO departments and the DOCCS to gather information, promote special projects
• Communicate daily participant status to referring agency
• Contact (via email) the PO of each Parolee/Probationer at initial assignment of participant to caseload
• Keep Parole and Probation Officers regularly informed about participant’s progress
• Maintain accurate records
• Meet participants weekly at the CEO offices
• Identify problems early and provide necessary support
• Review Passports to Success and enter data in computer
• Update progress notes in CRM system at each meeting with participants or after talking to participant via phone
• Record changes in participant’s contact information in CRM system
• Maintain weekly contact with participant, job developer, and Parole and/or Probation Officers
• Make appropriate referrals when necessary and document in CRM
• Maintain contact with work site supervisors and be responsive to their concerns
• Regularly discuss participant’s Non-Job Start Ready (non-JSR)progress with his or her job developer
• Engage participants in on-going discussions about his or her employment goals and use Motivational Interviewing techniques as appropriate to help guide participant to goal achievement
• Develop and produce a professional resume for each participant
• Record monthly progress summary for each participant detailing the specific steps taken to resolve Non-JSR status and the nature and quality of the participant’s overall participation in the program
• Performs other tasks and responsibilities as may be assigned from time to time

Caseload Management Statements:

• 100% of participant with two or more absences have email to PO on record
• 100% of participants who have been excused five (5) consecutive times must be discharged; PO email confirming discharge must be on record
• 100% of participants suspended for 30 days have been discharged – no longer on caseload

Essential Performance/Process Goals (no more that 3-4)

• Obtain two (2) directed job search placements per month
• Retrieve at least one (1) self-placements per month
• Attach 100% of participant resumes to CRM system

• Accountability – Committed to deliver and account for measurable high-quality, timely and cost-effective results; accepts ownership for outcomes and consequences
• Attention to Detail/Quality – Adheres to CEO structures and processes and ensures work product is consistent, accurate, and thoroughly documented
• Customer Focus – Demonstrates respect, fairness, patience, and efficiency to participants, employees and others to problem-solve and satisfy their needs with the resources available
• Problem Solving – Ability to identify and/or anticipate a problem, analyze the situation, offer and/or seek assistance in order to identify solutions, and when appropriate, decide on and implement a course of action
• Relationship Building – Builds rapport and cooperation with persons inside and outside of CEO through interpersonal understanding and maintains a network of contacts that can provide information and assistance
• Resilience – Works effectively under pressure and at a sustained pace, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or opposition
• Results Oriented – Dedicated to achieving personal, team and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning

Job-Specific Competency Statements

• Analytical Thinking – Ability to take into account and analyze various points of view and pieces of data to form a perspective appropriate to a particular context.
• Coaching and Development – Ability to use Motivational Interview techniques as appropriate to provide guidance and feedback to help participants strengthen specific knowledge/skill areas.
• Multi-tasking – Ability to move seamlessly between any number of prioritized tasks and functions, as required.
• Targeting message to audience – Ability to ascertain the priorities of a particular individual or group and craft persuasive written or verbal communication given those priorities.

Management has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and management reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.